Customer satisfaction and long-term relationship is our primary goal here at our company. However if the offline CRM is just not working for you there is a possibility to get a refund. Due to digital nature of the product, which means it cannot be properly ‘returned’, and due to lots of abuse and piracy cases we only issue refunds when the item is malfunctioning and support was not able to help you to resolve the problem with an announced feature of the product.
So, please kindly note that it is buyer’s obligation to check that the CRM software is exactly what he needs: refunds aren’t issued just because plugin didn’t meet buyer’s assumptions of how it works. A complete documentation, free version allow to try before buying, to prevent such cases.